FAQ

1. Where can I get the information on product size?
Every product information page includes product’s size guide and product details. Plus, because our products are sold to many countries, you need to pay attention to the transformation of CN, US and UK measurements.  

2. How long will I receive my package?
Normally you are expected to receive your package in 10-20 business days, except pre-sale items and items out of stock. More information please click Shipping & Delivery.

3. Why my order is not shipped after a few days?
Normally your order will be shipped in 7 business days. You can refer to "My Account"---"View Detail"---“Order Tracking”, where you can view all the detailed information on your order.  

4. Can I use two coupons in one order?
Sorry, each order can only use one coupon. Coupon and other promotional activities and items are exclusive.

5. Where do I find your promotional activities?
Our promotional activities are placed in our homepage, so you can find them while opening our website. Plus, in our enter coupon page, available coupon will be automatically applied to give you lower order price.

6. Why my order does not enjoy free shipping?
If you do not have free shipping coupon, please check whether your order is over $59.

7.What countries or regions do you ship to?
We ship to Denmark, Finland, France, Germany, Iceland, Italy, Netherlands, Norway, Poland, Portugal, Spain, Switzerland, United Kingdom, Australia, United States, Ukraine, New Zealand. There may be particular locations that we might require additional information to ship to. This is a rare case but if this happens, we will get in touch with you ASAP.

8.What shipping methods do you offer?
postilar partners with major international shipping companies like DHL, UPS, and EMS. We offer Postal shipping methods.

9.How to pay?

Paying with PayPal

1. With PayPal, you can process payments quickly and securely online.
2. With PayPal, you can pay with a credit card, a debit card, or bank account balance.
3. Once your order is submitted, you will be redirected to PayPal's website where you can make the payment.
Advantages of using PayPal
Payment is traceable. You can trace the status of your payment using your PayPal account. postilar.com doesn't receive your credit card number or bank information (it is safely encrypted through PayPal's server), which reduces the risk of unauthorized usage.

Paying with credit cards